![]() Chronicall responds to each with an INVITE Response defining the IP Address and Port on the Recording Library server of where to send the audio (IP Address 10.16.18.99 and Port 34196 in this example).P - Asserted - Identity : "CS - Rosalie Berardo" Remote - Party - ID : "CS - Rosalie Berardo" party = calling screen = yes privacy = off 5 Allow : INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFYĮxpires : 180 Allow - Events : presence, kpmlĬall - Info : method = "NOTIFY Event=telephone-event Duration=500" Cisco - Guid : 1453976704 - 0000065536 - 0000018461 - 1695682570 Session - Expires : 1800 18.101 Supported : timer, resource - priority, replaces, X - cisco - srtp - fallback, Geolocation Min - SE : 1800 User - Agent : Cisco - CUCM10. Chronicall receives two SIP INVITE messages (one for each audio side of the call).If you turn on the "Recording Debug" log filter, you should be able to see the SIP messaging that sets up call recording. Follow the steps below to enable the filter to see SIP messages in the Recording Library logs. Make sure their network is able to route packets from that IP Address to the Chronicall Server. In the SIP messages, you can see where the audio is coming from (i.e. We recommend you use the actual IP address here for both the Chronicall Recording Library server and the Chronicall server. Verify the IP addresses displayed here does not show 127.0.0.1 (Local Host IP) as shown below, even if they are on the local machine. Select the Recording Library with issues, then Edit. Navigate to Admin (System) > System Settings > Recording Libraries > (.). Navigate to the following in Chronicall to verify this. ![]() The actual IP Address of the Recording Library server must be used so that the Cisco UCM can send audio packets to the correct IP address. The Recording Library settings must NOT have localhost or 127.0.0.1 defined as the IP Address. Test this by disabling the firewall and placing a test call, to see if it captures the audio recording. ![]() Chronicall's Recording Library service must have unrestricted network/port access to accomplish this task without issue. Recording Library requires the ability to open random ports (2 per simultaneous recording) to receive the audio data being sent from the agent's phone. Wrong Recording Library IP Address inside Chronicall. ![]() This article covers troubleshooting steps you can take when the audio recordings in the Live or Limbo directory have a duration of zero and a size of 0 bytes. ![]()
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